Situation Centre Duty Officer - #243089

Reed Talent Solutions


Date: Jun 24, 2022
City: London, England
Contract type: Full time
Reed Talent Solutions

*Role requires active SC Clearance - 6 month assignment*

About the role

As part of a high performing team of Duty Officers for the London Situational Awareness Team (LSAT), you will monitor real-time events and information feeds, initiating and supporting the first response for the GLA to crises and events impacting London and London’s interests. You will provide 24/7 shift cover allowing an effective, efficient, consistent, quality service to key stakeholders (Mayor’s Office, GLA Corporate Management Team etc.). This is a unique opportunity to play a crucial role at the centre of London government.

The Duty Officer is the first point of contact for the GLA out of hours and supports the activation crisis response arrangements and other mechanisms in response to developing incidents and urgent new issues. Senior officers across the GLA and partners will rely on your insight to help keep them informed and updated in a timely way, allowing them to make the right decisions at the right time. This work can be demanding and will require you to cooperate closely with a wide range of stakeholders and building trusting relationships. Due to the 24-hour nature of this role, it qualifies for an unsociable hour’s allowance. All team members will rotate through day and night shifts in order to provide full coverage and allow training, development and broader engagement, and shift times are subject to change in order to provide cover where necessary. The ability to operate collaboratively as part of a dynamic team but also to work independently as the sole Duty Officer is essential.

Key Responsibilities

  • Produce analytically robust, credible, timely and high-quality reports, both in response to taskings and pro-actively as events dictate.
  • Develop and maintain effective networks and relationships with internal and external stakeholders to achieve objectives in line with tasked priorities. Engage with internal customers daily to ensure currency of priorities and tolerances.
  • Provide written and oral briefings, and specialist reports for senior staff and relevant stakeholders. Help in the identification and development of new reporting streams.
  • Maintain an up to date awareness of relevant legislative and national policy changes applicable to the operational functions of the team. 

Skills, Knowledge and Experience

  • Experience of open source analysis, collection methodologies and the ability to formulate and deliver robust predictive or deductive assessments.
  • Understanding of Information management principles and data assurance legislation and their application in the workplace.
  • Evidence of providing advice, guidance to inform decision making in response to an incident.
  • High level communication skills, with a successful track record of giving professional advice to decision makers as well as staff at all levels of an organization on complex and sensitive issues.
  • Evidence of success in preparing and presenting clear and concise written reports and briefings on complex and sensitive issues within demanding timescales.
  • Evidence of success in building and maintaining working relationships and partnerships across professional and operational boundaries within and beyond an organisation.
  • Experience of successful working in a similar role within political or comparable high-profile or highly complex environment.
  • Ability to work on a rotational shift pattern.
  • Active Security Clearance required.

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