Customer Service Advisor / Client Support - #241777

John Ross Associates


Date: Jun 24, 2022
City: Taunton, England
Salary: £24,000 - £26,000 / year
Contract type: Full time
John Ross Associates

Customer Service Advisor

Our client is the UK’s leading provider of Digital Software services to the NHS, Local Government and a wide range of Commercial organisations. This is a fantastic opportunity for an experienced and motivated Customer Services Adviser to join a growing and profitable business.

Full induction and training, transparent progression, pension and the chance to join a company enjoying year on year growth.

Salary - £26,000 rising through level bandings

Candidates will need to be commutable to the Taunton area within 30-45 minutes and ideally have their own Transport / Full UK Licence.

Hours - Mon-Fri - 8:30am to 17:30 with 1 hour break

Hybrid Working - 3 days office based, 2 days home based

Customer Service Advisor

Role Overview

Reporting to the Customer Services and Sales Support Manager you will be a key member of the Customer Service Team responsible for the retention and support of our client's key customers through pro-active client & customer services, account management, development and issue resolution.

You will have responsibility for a portfolio of customers and be required to build strong working relationships, working collaboratively with internal teams Managers and your Customer Service colleagues.

Customer Service Advisors are a prime and pivotal point of contact, liaising constantly with customers and internal teams to deliver an exemplary customer experience.

Customer Service Advisor

Responsibilities

  • Pro-active account management and ownership of all customers in portfolio
  • Pro-active growth and retention of customer portfolio
  • Pro-actively identifying & developing opportunities to provide customers with additional services
  • Taking ownership for professional and timely resolution of customer issues
  • Being a prime and professional point of contact for commercial customers
  • Working collaboratively with external sales team focused on growth and retention of customers
  • Liaising and collaborating with technical teams, for progression of opportunities and resolving customer issues

Customer Service Advisor

Salary & Application

An excellent starting salary of £26,000 per annum with performance-based increases throughout your employment, full training, pension, 28 days holiday rising to 33 days, private healthcare and further benefits after probation.

Please submit your CV via this portal ideally including a covering statement as to why you wish to apply, highlighting your relevant experience or transferable skills or contact the office via the details provided for further information.

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