Community Administration Advisor - #241030

Calderdale and Huddersfield NHS Foundation Trust


Date: Jun 23, 2022
City: Yeadon, England
Salary: £20,330 - £21,777 / year
Contract type: Full time
Calderdale and Huddersfield NHS Foundation Trust
We are looking to recruit a Community Administration Advisor to support our community nursing teams based in several locations across Calderdale. To cover maternity leave until November 2023.



You will need to be able to display excellent IT knowledge and skills, communication skills, the ability to listen, problem solve and have attention to detail skills using a range of electronic information.



The role is office based supporting the Specialist Nursing services and District Nursing Team.



  • To provide a ‘customer focused service’, maintaining a professional manner; including when difficult situations arise

  • Co-ordinate and prioritise referrals into community nursing and specialist nursing services from both the acute setting and primary care

  • Provide highly skilled telephone advice and support to patients and carers who may have complex conditions, via telephone advice calls

  • Work proactively to support the clinical teams, within an extremely busy office environment

  • With a good knowledge of IT skills using a suite of patient information systems, (SystmOne, EPR, Datix, Health Roster); to record referrals, assessments and care requirements in a timely and factual way

  • Prioritise clinical appointments for service users

  • Order and receive clinical supplies, including stock taking where necessary

**Previous applicants need not apply



  • Provide service users with basic clinical advice regarding their health care needs and information regarding patient pathways

  • To communicate effectively and in a timely manner, with relevant clinical staff and other CAA colleagues; to ensure referrals are actioned within the appropriate time frame

  • Escalate, where appropriate urgent referrals and care needs of service users.

  • Track progress of service users through referral, assessment, review and discharge

  • Provide service users with basic information regarding their prescriptions and medication

  • Responsible for the issuing and re ordering of prescriptions for nurse prescribers

  • Maintain and distribute documents, including reports, spreadsheets and databases and participate in service audits where applicable.

  • Ensure staff rotas are up to date and accurate, and distribute as appropriate

  • Ability to work autonomously, plan, prioritise and organise own workload, whilst meeting the specific deadlines of the team

Calderdale and Huddersfield NHS Foundation Trust is an exceptional place to work with many amazing teams of hard working and dedicated staff, delivering high standards of patient care. We have made significant changes in the way we work to meet the challenges of the changing NHS.



This as an exciting time for our continuing development and we are ensuring that the organisation is fit for purpose by introducing and embedding new skills and behaviours.





  • To co-ordinate and prioritise referrals received into community nursing and specialist nursing services

  • To provide a ‘customer focused service’, maintaining a professional manner; including when difficult situations arise

  • Provide service users with basic clinical advice regarding their health care needs and information regarding patient pathways

  • To communicate effectively and in a timely manner, with relevant clinical staff and other AHCA colleagues; to ensure referrals are actioned within the appropriate time frame

  • Escalate, where appropriate urgent referrals and care needs of service users.

  • Use a suite of patient information systems, (SystmOne, EPR, Datix, Health Roster); to record referrals, assessments and care requirements in a timely and factual way

  • Track progress of service users through referral, assessment, review and discharge

  • Prioritise clinical appointments for service users

  • Provide service users with basic information regarding their prescriptions and medication

  • Responsible for the issuing and re ordering of prescriptions for nurse prescribers

  • Maintain and distribute documents, including reports, spreadsheets and databases

  • Participate in service audits where applicable

  • Order and receive clinical supplies, including stock taking where necessary

  • Ensure staff rotas are up to date and accurate, and distribute as appropriate

  • Ability to work autonomously, plan, prioritise and organise own workload, whilst meeting the specific deadlines of the team

  • Maintain strict confidentiality in conjunction with the Data Protection Act

  • Be willing to work flexibly

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