Customer Contact Centre Associate - #237586

Computershare


Date: Jun 21, 2022
City: Yeadon, England
Salary: £10 - £10 / hour
Contract type: Full time
Computershare

Customer Contact Centre Associate


Location: Derry BT48, Skipton BD23 or Remote


We give you a world of potential


Here at Computershare Loan Services, we are committed to delivering a high level of service to our valued clients and customers. We are looking for new talent to join or Mortgage Services Contact Centre team. As a Customer Service Representative, you’ll spend your time speaking to customers and 3rd parties, helping them with mortgage account queries and payment requests.


We love to give our colleagues the opportunity to develop skills and have a great career experience so we will make sure you have everything you need to do a great job! This is an excellent opportunity if you are keen to develop your customer service skills and your expertise in a financial services organisation.


We’re offering a generous package with excellent bonus earning potential and many other company benefits:



  • £20,286 to £21,714 - that’s £9.75-£10.43 per hour based on a 40-hour contract. 35-hour contracts are available on pro-rata salary

  • Bonus earning potential of up to £1,400 per annum

  • Pension contributions

  • 25 days holiday per annum with the option to buy more; plus a range of other flexible company benefits


Starting on 25th July 2022, you will begin your first week by getting set up on the systems, to ensure all system access is working. You will then go into training, following your follow week. Towards the end of the academy training, we will introduce you to your shift patterns which we will share with you a few weeks in advance. You will be helping our customers between 8.00am & 8.00pm Monday to Friday including Bank Holidays where you will be scheduled on a rotational basis, and 9.00am-1.00pm Saturday. (Saturday hours may be extended to 4.00pm at month end)


Location: Derry BT48 or Skipton BD23 or Remote


Office Location: You’ll live in 1-hours commute, from our Derry (BT230) or Skipton (BD23) offices. You will be in the office, from Day 1 if you choose to be in Skipton BD23 or Derry BT48.


Remote Location: Please ensure you have a strong WIFI connection and suitable workspace, to work remotely. Please note, that although your position is a remote working role, you may be required to travel to local offices, if there is a business need to do so. For example, performance related issues which requires 1-2-1 coaching.


The role is not available outside the UK.


A role you will love


Providing excellent customer service is key as you will be the first point of contact in our frontline team. You’ll be dealing with a range of queries from customers and 3rd parties.


Some of your key responsibilities will include:



  • Taking ownership of customer queries, having great conversations, and making sure they feel supported

  • Building rapport with customers quickly to ensure the best service is delivered

  • Maintaining a high level of functional and technical expertise on policies and solutions

  • Delivering on targets including quality, complaints handling, productivity, and knowledge building

  • Working with customers across multiple brands, making sure your decisions are appropriate to the customer’s needs

  • Supporting peers and team initiatives to make improvements and better ways of working – we love to hear new ideas!


A company to be proud of


Computershare (ASX:CPU) is a world leader in financial administration with over 14,000 employees across 21 different countries delivering expertise to over 40,000 clients. At Computershare, it’s more than just a job, our open and inclusive culture means that we will help you to grow, to move forward and make the most of the world of opportunities we have available. With infinite possibilities, we could take you anywhere.


Rewards designed for you


Employee Share Plan. Set aside salary to purchase shares in our company and you’ll increase your investment when you receive a generous company contribution towards additional shares.


Health and Wellbeing. Our health and wellbeing rewards can be tailored to support you and your family.


Save for Your Future. We will support you along your retirement savings journey.


Paid time away from work. Our employees enjoy a competitive paid time off package, including a day each year to volunteer time for a good cause that is important to you.


Employee Discounts. We’ve partnered with other organisations to offer you extra savings. Enjoy discounts with banks, car manufacturers, on flights, accommodation, and days out as well as with many big brand shops.


Extra Rewards. From tuition reimbursement to cash bonus recruitment referral programs, our comprehensive benefits package offers a multitude of options.


Compensation. £20,286 to £21,714 for 40-hours contract or £17,750-£19,000 for 35-hour contract


A diverse and inclusive place to work


Computershare celebrates the diversity of our people, and we welcome applications from everyone.


We believe that having a culture of inclusion is essential in delivering good results. Attracting, retaining, and developing a diverse workforce where employees feel valued, respected, and empowered allows people to reach their full potential. As a business this diversity helps us to better reflect and understand our customers’ needs to allow us to drive better outcomes.


We are happy to accommodate individual needs during your application journey. If you require disability accommodations or adjustments, please let us know.


Computershare is an equal opportunity employer. Qualified applicants will receive consideration for employment regardless of race, colour, religion, sex, sexual orientation, gender identity or expression, national or ethnic origin, age, disability, protected veteran status, or other characteristics protected by applicable law.


Covid-secure


We’ve kept our business running during the pandemic by moving most of our employees to remote working, and by creating and maintaining a safe environment for those people who need to be in the office. We carefully limit the amount of people at our locations and ensure that those who cannot work remotely are kept safe with proper distancing and protective equipment.


In most circumstances we are currently performing interviews, assessments, and background checks online to ensure the safety of everyone involved. Should you be successful in securing a role and it can be performed from home, we will arrange for equipment to be sent to you and your onboarding and training will be provided remotely.


Background Screening Checks


We will ask you to send us an email with your right to work in the UK and proof of current address documents, please ensure you have these documents available. You will also need to show us this on a video call or at interview.


Given the nature of our business, background screening checks are conducted on all successful candidates. The checks will focus on employment references, financial and criminal history. If you have any questions or require more information, please discuss this with the Talent Acquisition team.




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